Assistant Ombudsman

• Key leadership appointment
• Pursue best practice dispute resolution and system reform
• Improving public transport for all Victorians

 
The PTO is seeking to appoint a new Assistant Ombudsman in 2021 who can support the objective of providing a free, fair, and efficient service for the whole Victorian community. The position is responsible for leading day-to-day operations and developing the quality and effectiveness of services. Along with efficient and timely support for consumers, the role develops collaborative relationships with member organisations and contributes to systemic improvements and best practice contemporary alternative dispute resolution.
As second in charge to the Ombudsman, the role ensures enquiries and complaints are effectively and efficiently resolved in line with PTO policies and procedures. The position forms part of the executive leadership team and leads a small team of professional staff accountable for achieving dispute resolution outcomes in line with industry benchmarks and organisational KPIs.
The successful candidate will demonstrate a track record of values driven leadership and organisational development with a working knowledge of governance and justice/integrity frameworks. Exceptional communication, policy and research skills are expected along with strategic, analytical, and reporting capabilities. Tertiary or post-graduate qualifications in a related field such as law, dispute resolution or public administration are desirable.
 
About PTO
The Public Transport Ombudsman (PTO) is a fair, free and fast service to resolve public transport complaints and help make the system better for everyone.
The PTO achieves social justice for consumers through:

• Listening
• Having the power to act, influence and drive change
• Helping people reach agreements
• Being impartial and achieving fair resolutions
• Acting on opportunities to improve the system.

 
For more information about PTO, visit: www.ptovic.com.au
 
To apply – please go to fisherleadership.com and click on ‘APPLY ONLINE’ using reference PTOaom0821, addressing your targeted cover letter and resume to Andrea Ingram of Fisher Leadership, or call +61 1300 347 437 for further information.
For a copy of the Position Description, please click ‘Download candidate information’ below and follow the prompts.
Applications close: 17 September 2021