Board Director with Consumer experience - Fisher Leadership
Fixed Term
Close Date: 12/11/2021
REF: TIObdc0921
Applications for this listing are closed

Board Director with Consumer experience

Fixed Term
Close Date: 12/11/2021
REF: TIObdc0921
  • Industry-based dispute resolution scheme
  • Director with Consumer experience
  • Independent Director with commercial governance experience

The Telecommunications Industry Ombudsman Limited (TIO) is seeking expressions of interest to appoint a Director with Consumer Experience, and an Independent Director to commence in February 2022,
The Board has overall responsibility for the business affairs, setting the goals and overall strategy of the company, setting annual financial budgets, and approving the company’s statutory accounts. It is chaired by an Independent Director and contains a relevant mix of industry, consumer, not for profit, commercial and governance experience.
The Director with Consumer Experience (Ref. code: TIObdc0921) must have links to consumer groups representing users of telecommunications including individuals and small business or agencies representing public interest issues relevant to telecommunications.
The Independent Director (Ref. code: TIOicg0921) must have commercial governance experience, and be independent of consumer groups, the telecommunications industry, government, and other non-conflicted organisations.
Both positions require knowledge in governance, policy development and stakeholder engagement. Individuals appointed will bring a reputation for applying the highest standards of ethics and integrity.
Appointments are for up to three years and provide remuneration for services provided. Board members are required to attend at least six regular meetings per year and participate in a subcommittee.
The TIO promotes equal opportunity with a commitment to being inclusive and encouraging diversity.
About TIO
The Telecommunications Industry Ombudsman Limited (TIO), was established in 1993 to provide a free and independent dispute resolution service for small business and residential consumers who have an unresolved complaint about their telephone or internet service in Australia.
The TIO scheme is an industry-based customer dispute resolution scheme that adheres to Federal Government issued Benchmarks and Key Practices for industry-based customer dispute resolution
The organisation works with individual and small business consumers, scheme members, industry and consumer organisations, regulators, and government.
For more information about TIO visit:
Expressions of interest – please go to and click ‘Apply Online’ clearly quoting appropriate reference code. Please provide a response to the Key Selection Criteria outlined in the Position Description, with a targeted resume. Enquires can be made to David Baber (Independent Director) or Andrea Ingram (Director with Consumer Experience) of Fisher Leadership on +61 1300 347 437.
For a copy of the Position Description, please click ‘Download candidate information’ below and follow the prompts.
Closing date: 12 November 2021

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