Case Managers (4 positions) - Fisher Leadership
Melbourne, Victoria
Close Date: 26/06/2023
REF: AMBcam0423
Applications for this listing are closed

Case Managers (4 positions)

Melbourne, Victoria
Close Date: 26/06/2023
REF: AMBcam0423
  • Join high profile organisation that has the imprimatur to implement sweeping reform.
  • Establish safe and supportive processes and practices.
  • Provide expertise and professional advice, analysis and support.


Visit our microsite for more detailed information or apply below.

The Position

Ambulance Victoria (AV) is committed to creating a safer, more inclusive and more equal workplace based on recommendations from the Victorian Equal Opportunity and Human Rights Commission. The organisation has accepted the Commission’s recommendation to establish a new organisational response to complaints of unlawful and harmful conduct and accordingly, AV seeks to appoint experienced Case Managers with knowledge of evidence-based case management who will play a key role within the Professional Standards and Behaviours Department.

The Case Managers will coordinate the progress of complaints throughout the complaint lifecycle. They will have a broad understanding of current government regulatory frameworks and working knowledge of HR regulations and legislation relating to case management, plans, risk assessment and interventions. Reporting to the Senior Case Manager, the Case Managers will provide responsive advice and recommendations that focus on people centred resolutions, in line with AV’s values and obligations. Providing relevant referrals and support to employees throughout the complaints process.

The successful candidate will maintain strong working relationships and collaboration with all stakeholders. The incumbent will have strong communication and organisational skills and timely resolution practices on professional and behavioural conduct related matters.

A post graduate degree or relevant industry certification in combination with industry experience in an Industrial Relations, Human Resources or related discipline will be highly regarded.

The Organisation

Ambulance Victoria’s (AV) workforce of more than 6,000 highly trained paramedics and intensive care paramedics, some 1,500 community first responders and over 500 corporate and specialist support staff are dedicated to providing best care every single day.

With a 138-year history of leveraging leading edge research and innovative, and evidence-based clinical practices, Ambulance Victoria responds to close to a million Triple Zero (000) calls for emergency medical response annually.

AV is a unique working environment, where the actions of each employee and volunteer contribute to the aim of caring for our patients. With the lifesaving work of AV paramedics at the cornerstone of our work, what goes on behind the scenes is just as important to helping us help the community.

At all levels of AV, a diverse and inclusive workforce allows the organisation to deliver Best Care to the Victorian community, and helps create a healthier, more productive workplace for the people within AV.

To apply – please click on ‘APPLY NOW’ and using reference AMBcam0423, address your cover letter and resume to Sally Trathen, of Fisher Leadership, or call 1300 347 437 for further information.


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