Permanent
Melbourne
Close Date: 16/02/2020
REF: BYBexp0120
Applications for this listing are closed

Chief Experience Officer

Permanent
Melbourne
Close Date: 16/02/2020
REF: BYBexp0120
  • Establish a community insights and innovation Centre of Excellence
  • Incubate and accelerate ideas and reforms
  • Drive adoption of agile ways of working in a purpose-driven values-based setting

The Position

The prominent mental health and suicide prevention organisation, Beyond Blue, seeks to appoint a highly talented customer experience expert to become it’s new Chief Experience Officer (CXO). This newly created position will lead the development of deep community insights and user-centered design to deliver exceptional customer experience for individuals and communities connecting with Beyond Blue.

Reporting to the CEO and as a member of Beyond Blue’s redesigned executive team, the CXO will effectively create a Centre of Excellence (CoE) that incorporates a cross functional team of highly specialised digital, marketing, experience and analytics experts. The CXO will lead the CoE in partnering across the business to incubate and accelerate new opportunities and best-in class products and services for the community through an iterative, test and learn approach.

The successful candidate will be recognised as an expert in the development and implementation of customer and user principles across digital touchpoints that are underpinned by data and that drive personalisation and optimisation. The appointee will demonstrate a track record in adapting and integrating service models and strategic priorities to better respond to community needs and expectations, as well as a track record in designing and developing tailored digital solutions that meet those needs and expectations.  While a background in health is not essential, it will be critical for the appointee to have an appreciation for working within clinical frameworks and guidelines. A tertiary qualification in a relevant discipline (eg Marketing, Digital Technology, MBA) is required.

The Organisation

Beyond Blue is Australia’s most well-known and visited mental health organisation focusing on improving the lives of individuals, families and communities affected by anxiety, depression and suicide. Millions of people and organisations connect with Beyond Blue’s advice, information, services and supports each year. With that comes a responsibility to deeply understand and meet their needs.

Beyond Blue’s new strategic plan, Beyond 2020, embraces this ‘community intimacy’ principle, and to underpin it, the organisation is implementing a new operating model that includes changes to organisational structures, governance, processes and systems, culture, metrics, data and technology. This is an exciting time to join a responsive and revered organisation that values collaboration, enthusiasm, innovation, respect, excellence and integrity and help it to be even stronger for the community for years to come.

For more information click here.

To apply – please click on ‘Apply now’ using reference BYBexp0120, addressing your cover letter and resume to Deborah Komesaroff, of Fisher Leadership, or call +61 1300 347 437 for further information.

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