Chief Services Officer - Fisher Leadership
Close Date: 09/01/2023
REF: BSLser1122
Applications for this listing are closed

Chief Services Officer

Close Date: 09/01/2023
REF: BSLser1122
  • Join a newly formed leadership team
  • Coordinate for consistent and effective organisational wide practice
  • Bring about news ways of operating and lasting change


The Brotherhood of St Laurence (BSL) has a clear vision – an Australia free of poverty.

For over 90 years, BSL have worked with policy makers and the community for systemic change to prevent and alleviate poverty in Australia.

Services will be an exemplar of next practice in our sector to lift quality, excellence, innovation and outcomes across the Australian social services system. In doing so, BSL will be seen as the preferred place for participants, staff and volunteers and build confidence and capability in the communities we serve.


Reporting to the Executive Director (CEO), the Chief Services Officer will:

  • Lead activities across Disability Services, Aged Services and Community Programs.
  • Develop a shared understanding of BSL’s unique practice offering and aligns quality and management systems to enable a first-class culture of practice improvement and effective deployment of resources.
  • Ensure greater quality, excellence, learning, innovation and outcomes across BSL’s services, making it easier for them to learn from each other and work together.
  • Foster engagement and collaboration across the organisation to deliver outstanding participant outcomes and, through replication and scale, enable the evolution of better practice.



  • Extensive track record in executive leadership and demonstrated expertise as a thought leader in service delivery, policy trends and opportunities. Highly developed skills and experience working with Boards, peers, community, business and government stakeholders.
  • Proven ability to evaluate opportunities and develop solutions based on understanding of the business and regulatory environment and organisational objectives.
  • Detailed knowledge of the requirements of current practice models and revenue frameworks in relevant services (e.g., Disability and Aged Care) to ensure the best outcomes for participants and the financial viability of the organisation.
  • Commercial acumen, strong organisational and project management skills, highly developed influencing, negotiation verbal and written communication skills.
  • A sound knowledge of clinical governance, quality and risk management.
  • Role modelling behaviours of integrity, maturity and strong personal and business ethics combined with sound judgement and a commitment to transparency and accountability.
  • Relevant tertiary level qualifications (e.g., public health, business administration) and extensive relevant experience in large complex organisations, preferably in a Not-for-profit or government environment.



BSL has over 1500 employees and 1000 volunteers.  BSL employees enjoy a range of flexible work options and other attractive benefits. Recognising that there is no ‘one size fits all’ pattern of work–life balance, the organisation endeavours to provide options to suit the needs of all staff.



If this looks like a role that’s right for you, please click ‘APPLY NOW’ using BSLser1122, providing a targeted resume and 2 impactful referees to Kate Wheeler or Pauline Gates of Fisher Leadership, or call 1300 347 437 for further information.

Expressions of interest close: Monday, 9 January 2023.

Candidates with aligned backgrounds will be invited to participate in a secondary process.


The Brotherhood of St Laurence adheres to Government mandates in relation to COVID-19.

Weare committed to equal employment opportunity and understand the importance of diversity and inclusion. BSL recognise everyone has the right to an equitable, safe and productive environment and to be treated with dignity and respect.  BSL welcome applications from all people regardless of age, gender, ethnicity, cultural background, disability or sexual orientation. Aboriginal and Torres Strait Islander people are encouraged to apply.

Successful applicants will be subject to pre-employment checks including criminal history and working with children. Recruitment decisions are based on the key inherent needs and requirements of each role, and candidates are selected based on their unique strengths and characteristics.  Applicants must have proof of working rights in Australia.

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