Customer Experience Manager - Fisher Leadership
Fixed Term
Close Date: 16/04/2023
REF: MPScem0323
Applications for this listing are closed

Customer Experience Manager

Fixed Term
Close Date: 16/04/2023
REF: MPScem0323
  • Enjoy the lifestyle of Victoria’s Peninsula
  • Join the newly established Customer and Transformation Unit
  • Lead the customer experience and support team


The Position

The Customer Experience Manager will work closely with the Customer & Transformation team members and the broader organisation to envision, build and lead strategic delivery of a great customer experience, culture, and capability across all customer channels.

Reporting to the Manager, Customer and Transformation, this role will lead the development, delivery and redesign of customer-centric services and processes; measure and analyse effectiveness in delivering services; and establish a formal customer experience improvement program to improve customer outcomes, including satisfaction results.

We are seeking candidates with demonstrated experience in successfully implementing customer experience improvement strategies and programs, and the proven ability to lead a complex customer support and experience function.  The ideal candidate will bring sound financial and project management skills, strong people leadership experience and will be energised by delivering high levels of customer service and support.  The ability to communicate and work effectively as part of a high performing team is essential.  A relevant tertiary qualification is desirable.

Mornington Peninsula Shire offer attractive benefits, including a commitment to professional development and the opportunity for hybrid working. This position is offered on an initial 4-year contract with the potential for renewal.

The Organisation

Mornington Peninsula Shire is responsible for a broad range of more than 70 services from community services to infrastructure which supports the wellbeing and prosperity of the Mornington Peninsula community. Our vision is to value, protect and improve the unique characteristics and way of life on our Peninsula.

Our community is at the heart of everything we do, and our organisation is committed to the highest standards of performance, behaviour, and service. To guide us in the delivery of exceptional community outcomes, we live our values of Integrity, Courage, Openness, Respect and Excellence.

As an employer, the Shire is committed to providing an environment that is safe and engaging and enables our people to achieve great things. The Shire is committed to child safety and ensuring our workforce is inclusive and reflects the diversity of our community.

For more information visit:

Applications Close: 16 April 2023

To apply – please go to and click on ‘APPLY ONLINE’ using reference MPScem0323, addressing your cover letter and resume to Sharyn Gowans or Katie Hooker, of Fisher Leadership, or call 1300 347 437 for further information.

Download candidate information

Lead Consultants

No, thank you.