Deputy Ombudsman

• Pursue best practice dispute resolution and access to justice
• Improving public transport for all Victorians
• Lead and develop a small, dedicated team of professionals

The Position

Following the promotion of Ann Jorgensen to the Ombudsman role, the PTO is seeking to appoint a new Deputy Ombudsman in 2024 to deliver contemporary alternative dispute resolution and to advocate for passenger improvements across the transport network in Victoria.

The position is responsible for leading day-to-day operations and developing the quality and effectiveness of services in line with the business plan and budget. Along with efficient and timely support for consumers, the role contributes to collaborative relationships with member organisations, government, and other Ombudsman services.

Placing the consumer at the centre. the role ensures enquiries and complaints are effectively and efficiently resolved in line with PTO policies and procedures. It forms part of the leadership team and leads a small team of professional staff accountable for achieving dispute resolution outcomes in line with industry benchmarks and organisational KPIs.

The successful candidate will demonstrate a record of values driven leadership and organisational development with experience in delivering alternative dispute resolution. Exceptional communication, policy and stakeholder skills are expected along with business planning and analytical capabilities. Tertiary or post-graduate qualifications in a related field such as law, dispute resolution or public administration are desirable.

The Organisation

The Public Transport Ombudsman (PTO) is a fair, free and fast service to resolve public transport complaints and help make the system better for everyone.

The PTO achieves social justice for consumers through:

• Listening
• Having the power to act, influence and drive change
• Helping people reach agreements
• Being impartial and achieving fair resolutions
• Acting on opportunities to improve the system.

For more information about PTO, visit: https://ptovic.com.au/

To apply – please click on ‘APPLY ONLINE’ using reference PTOdpt1223, addressing your targeted cover letter and resume to David Baber of Fisher Leadership, or call +61 1300 347 437 for further information.