Director (Consumer)

• Industry-based customer dispute resolution scheme
• Mandate for fairness, independence, and accessibility
• Two positions available

The Positions
The Telecommunications Industry Ombudsman Limited (TIO) is seeking expressions of interest to appoint a Director with Consumer Experience, and a Director with Industry Experience to commence in February 2021,
The TIO is a not-for-profit company, limited by guarantee and governed by a Board of Directors. Under the Telecommunications (Consumer Protection and Services Standards) Act 1999, certain providers are required to be members and to fund the scheme.
The Board has overall responsibility for the business affairs, setting the goals and overall strategy of the company, setting annual financial budgets, and approving the company’s statutory accounts. It is chaired by an Independent Director and contains a balanced mix of industry, consumer, not for profit and governance experience,
Experience sought for the Director with Consumer Experience is an individual with connection to community, public interest, or consumer groups relevant to the telecommunications sector. The Director with Industry Experience must have a professional telecommunication background and working knowledge of commercial and business models.
Both positions require strong knowledge of corporate governance, risk, and strategic and business planning. An understanding of contemporary regulatory policy and frameworks is also required. Individuals appointed will bring a reputation for the highest standards of ethics and integrity.
Appointments are for three years and offer attractive remuneration for services provided. Board members are required to attend at least six regular meetings per year and participate in a subcommittee. The TIO promotes equal opportunity with a commitment to being inclusive and encouraging cognitive diversity.
The Organisation
The Telecommunications Industry Ombudsman Limited (TIO), was established in 1993 to provide a free and independent dispute resolution service for small business and residential consumers who have an unresolved complaint about their telephone or internet service in Australia.
The TIO scheme is an industry-based customer dispute resolution scheme that adheres to Federal Government issued Benchmarks and Key Practices for industry-based customer dispute resolution
The organisation works with individual and small business consumers, scheme members, industry and consumer organisations, regulators, and government.
For more information about TIO visit: www.tio.com.au
Expressions of interest – Applicants are requested to provide a response to the Key Selection Criteria outlined in the Position Description, alongside of a current resume, clearly quoting reference code TIOdco1020. Enquires can be made to David Baber or Kate Wheeler of Fisher Leadership or call +61 1300 347 437 for further information.
For a copy of the Position Description, please click here.
Applications close: 19 November 2020