Director Customer Experience, Solar Victoria
- Create a customer focussed culture as we deliver renewable energy for Victorian households
- Lead on all customer channels
- Drive service excellence and efficiency
The position
The Director Customer Experience will be a vital member of Solar Victoria’s executive team, leading the management and end-to-end delivery of customer operations for this exciting new initiative. The position is an influential, strategic role that will drive continuous improvement through customer data, insights and feedback.
Reporting to the CEO of Solar Victoria, the Director Customer Experience will develop and implement a world class customer engagement and experience framework, manage service providers’ performance and play a pivotal role in leading a customer-centric culture that is both responsive and proactive.
You will be passionate about service excellence with a demonstrated track record in setting the customer agenda and creating a customer focussed workforce. As an experienced leader you will inspire with a vision that generates enthusiasm and commitment and delivers the behaviours that optimise customer and service outcomes. Relevant qualifications are essential.
The organisation
In an Australian first, the newly established Solar Victoria will deliver solar panels to 700,000 homes over the next 10 years.
This exciting, $1.34 billion program will also see solar hot water installed in 60,000 Victorian households and batteries to 10,000.
Solar Victoria will be based in Morwell with a Melbourne office presence.
This is a high quality, regional opportunity for a passionate customer experience leader with an impressive track record.
For more information visit: Department of Environment, Land, Water and Planning (DELWP) www.delwp.vic.gov.au
To apply – please click on ‘Apply now’ using reference DELdce0319, addressing your cover letter, response to key selection criteria and resume to David Baber of Fisher Leadership, or call +61 1300 347 437 for further information.
For a copy of the PD, please click here: Position Description