Director with Industry Experience - Fisher Leadership
Close Date: 12/11/2022
REF: TIObdi0922
Applications for this listing are closed

Director with Industry Experience

Close Date: 12/11/2022
REF: TIObdi0922
  • Industry-based customer dispute resolution scheme
  • Fairness, independence, and accessibility mandate
  • Seeking SME telecommunication provider experience


The Position

The Telecommunications Industry Ombudsman Limited (TIO) is seeking expressions of interest to appoint a Director with Industry Experience to commence in February 2023.

The Board has overall responsibility for the business affairs, preparing the goals and overall strategy of the company, setting annual financial budgets, and approving the company’s statutory accounts. The Board is chaired by an Independent Director and contains a relevant mix of industry, consumer, not for profit, commercial and governance experience. Collectively, Directors bring the skills, expertise, and experience to enable the company to understand the needs of consumers, the industry and effective dispute resolution.

The Director with Industry Experience must have a professional telecommunication background and working knowledge of small to medium telecommunication business operations and models.

The position requires knowledge in governance, policy development and stakeholder engagement. The successful appointee will bring a reputation for the highest standards of ethics and integrity.

The appointment is for three years and offers appropriate remuneration for services provided. Board members are required to attend at least six regular meetings per year and participate in a subcommittee.

The TIO promotes equal opportunity with a commitment to being inclusive and encouraging diversity.

The Organisation

The Telecommunications Industry Ombudsman Limited (TIO), was established in 1993 to provide a free and independent dispute resolution service for small business and residential consumers who have an unresolved complaint about their telephone or internet service in Australia.

The TIO scheme is an industry-based customer dispute resolution scheme that adheres to Federal Government issued Benchmarks and Key Practices for industry-based customer dispute resolution

The organisation works with individual and small business consumers, scheme members, industry and consumer organisations, regulators, and government.

To view the Board Charter, visit: Board Charter


Applications close: Saturday, 12 November 2022

Expressions of interest: click ‘Apply Online’ quoting TIObdi0922. Please provide a response to the Key Selection Criteria outlined in the Position Description, and include a targeted resume. Enquiries can be made to David Baber of Fisher Leadership on 1300 347 437.

Download candidate information

Lead Consultants

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