Executive Branch Manager, Customer Engagement Services Branch

• Business partnering to enhance customer experience across ACT Government
• Make a large impact in leading a third of the DDTS workforce
• Exciting opportunity to build a culture of improvement

The Position

The Executive Branch Manager Customer Engagement Services Branch is a member of the DDTS Executive Team and leads the business partnering and ICT Service Management capability to enhance customer experience across ACT Government. This is an exciting opportunity to build a culture of improvement in delivering service transformation.

Success requires an outstanding engaging leader with a strong track record of achievement in the delivery of ITIL functions. As an exceptional relationship driven individual, you will engage and collaborate effectively and create strong partnerships. You will take initiative and have an outstanding partnering and customer service focus to present practical solutions. You will possess high integrity and sound judgement and have exceptional interpersonal, communication skills, inspiring a sense of purpose and direction to lead and motivate others. You get excited about being able to develop organisational agility and capability to deliver the right outcomes in a highly complex and dynamic environment.

The successful applicant will be engaged under a performance-based long-term contract for a period of five years. Prospective applicants should be aware that long-term engagements are tabled in the ACT Legislative Assembly.

The Organisation

The Digital, Data and Technology Solutions Group (DDTS) has responsibility to drive the ACT’s digital and data agenda, lead the whole of government strategic direction for ICT including cyber security, as well as provide technical, tactical and transactional support for whole of government ICT, including ACT Government schools and the Canberra Institute of Technology.

Application requires a targeted one-page cover letter, your curriculum vitae and a statement detailing your experience and achievements against the requirements and the executive capabilities stated in the position description.

To apply – please click on ‘APPLY NOW’ and using reference ACTces0923 and address your cover letter and resume to Alice Silver or David Baber, of Fisher Leadership, or call 1300 347 437 for further information.