Executive General Manager – Technology, Analytics and Business Improvement

• Key member of the Senior Leadership Team
• Bring a track record of process redesign and implementation success
• Develop an inclusive, thriving and contemporary team culture

The Position

Reporting into the Ombudsman, the Executive General Manager – Technology, Analytics and Business Improvement (EGM TABI) will ensure that the TIO is positioned to deliver on its transformational ambitions. This new position will align technology effectiveness and data analysis to support the development of a more adaptive and future ready organisation.

The EGM TABI will be accountable for driving technology enhancements proactively leading the following teams and functions:

• IT infrastructure systems performance, stability and security.
• Data analysis, reporting and insights for internal and external audiences.
• Operational model solutions and;
• Project management set up and implementation.

The role will define new bolder ways of delivering service that will require transforming systems, processes, and ways of working. A major project implementation is underway.

You will be a business savvy executive, with demonstrated experience in managing and developing multiple high-performance teams. As a functional leader you be known as a trusted adviser with strategic insights and the ability to ‘join the dots’ and support excellence in strategic and business planning.

A track record in leading organisation wide multi-phase technological change is required and you will have a reputation for sound decision-making and judgment whilst operating with the highest level of values, ethics and integrity.

You will ideally hold a tertiary qualification in information management and systems, a related discipline.

The Organisation

The Telecommunications Industry Ombudsman Limited (TIO) was established  nearly 30 years ago. Their purpose is to provide a fair, independent, and accessible external dispute resolution service for individual consumers, occupiers and owners of property, small businesses and not-for-profits who have been unable to resolve their complaint with a phone or internet service provider.

TIO collects and reviews information about complaints provided by consumers, occupiers, and service providers. They use these insights to provide analysis and views to the community, regulators, government and the telecommunications industry about matters that are impacting, or may impact, on telecommunications consumers.

The TIO is a not-for-profit company, limited by guarantee and governed by a Board of Directors.

For more information on the organisation, visit: www.tio.com.au

To apply – please click on ‘APPLY ONLINE’ using reference TIOtab0423, addressing your cover letter and resume to David Baber or Dani White, of Fisher Leadership, or call 1300 347 437 for a confidential discussion.