General Manager, Dame Phyllis Frost Centre - Fisher Leadership
Close Date: 31/03/2023
REF: DOJgmd0223
Applications for this listing are closed

General Manager, Dame Phyllis Frost Centre

Close Date: 31/03/2023
REF: DOJgmd0223
  • Bring collaborative team leadership to ensure community safety.
  • Welfare and safety focus with a human rights lens.
  • Develop trauma informed practice models.


The Position 

The General Manager of DPFC is responsible for the creation of an environment that supports rehabilitation, a good order and safety of the prison and for creating and sustaining a workforce culture built on solid values, professional excellence, and teamwork. The General Manager is responsible for creating a safe, supportive and inclusive culture and delivering a structured day in which prisoners are constructively engaged and challenged through effective case management practices to address their individual risks and needs in order to promote the best prospects of rehabilitation.  


Reporting to the Assistant Commissioner, Custodial Operations, the General Manager leads and manages the delivery of correctional services at the prison to achieve the safe custody, welfare and rehabilitation of prisoners in accordance with relevant policies and standards. This includes building and maintaining partnerships with key service partners including health service providers, unions, rehabilitation services, community corrections and reintegration and transition supports to ensure an integrated approach to meeting the welfare and rehabilitation needs of prisoners.  


The General Manager is responsible for driving the prison towards achieving its vision and direction in line with legislation and through a human rights lens, identifying and responding to emerging strategic issues and developing and implementing business plans. Day to day, the general manager will be leading staff at the prison, responding to incidents and implementing changes through the strategic projects. The General Manager will role model ethical leadership to create an organisational culture that enables others to perform at their best and achieve outcomes for the organisation. They will also be responsible for the successful transition of a new public health provider and a new health services model into the facility. 


In addition, to be successful in this role you will bring: 

  • Operational experience gained in prisons, social welfare, clinical and other relevant complex human services operational environments, noting that prior custodial experience isn’t mandatory; 
  • Strong leadership and communication skills to ensure staff development and engagement; 
  • The ability to manage the prison financial budget against annual targets as well as forecast budget risks, and implement resource control measures in line with a culture of financial responsibility and improvement within the prison management team; 
  • Strong external relationship management; 
  • Ability to act in a timely and effective manner in managing day to day incidents/ emergency situations in accordance with the legislation through a human rights lens. 


The Organisation 

The Dame Phyllis Frost Centre (DPFC) is a 568-bed maximum-security facility for female offenders located in Ravenhall. Through delivering correctional services that are gender responsive and consistent with Trauma Informed Practice, the Dame Phyllis Frost Centre (DPFC) plays a critical role in supporting women transition back into the community at the completion of their sentence. DPFC recognises that women’s pathways to offending are different to men and that women engaged in the criminal justice system often have a history of complex trauma. DPFC policies and procedures are gender responsive and based on Trauma Informed Practice principles. 

For more information about the organisation, visit:

Applications close: Friday, 31 March 2023

To apply click on ‘APPLY ONLINE’ using reference DOJgmd0223, addressing your cover letter and resume, capturing key selection criteria to David Baber and Dani White of Fisher Leadership, or call 1300 347 437 for further information. 

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