General Manager, Quality, Outcomes and Research
- Contribute as key member of the executive leadership
- Foster and embed a culture of outstanding service quality across the organisation
- Translate contemporary research into innovative practise
Benetas finds itself at an exciting juncture as it implements its ambitious ‘Next Generation Strategy 2025’ which is focused on offering innovative services to people as they age and a distinctive customer experience to consumers with greater expectations of safety, quality, choice and responsiveness. The organisation seeks to appoint a new General Manager Quality, Outcomes and Research to continue to enhance and embed a strong culture of excellence in service quality and clinical governance across the entire business to ensure outstanding quality of life outcomes for Benetas consumers.
Reporting to the CEO, and working across the organisation, the General Manager will lead the quality, compliance and continuous improvement function as well as risk management. The General Manager will also actively engage in research projects and translate findings into evidence-based practice to improve service delivery and innovation.
The ideal candidate will be a thought leader who is an inspiring and strong communicator. Ideally equipped with a background in community / health / human services, they will be recognised as a powerful campaigner for quality care with the proven ability to ensure good governance is part of the business culture. Evidencing strong change management experience, the successful candidate will be a systems thinker who has a well-developed ability to analyse and leverage data. Outcome driven and possessing exceptional people management skills, the appointee will have a genuine interest in improving the experiences of older people and will hold client experience as their North Star.
Postgraduate qualifications in a relevant field such as research, health, public/social policy, social science, risk or compliance will be highly regarded. Clinical qualifications to a tertiary level desirable.
Benetas is a not-for-profit organisation dedicated to supporting older Victorians, their friends and carers, through a range of aged care and in-home services.
Benetas is committed to its customers by providing a full range of services through their network of residential aged care homes, independent living villages, as well as respite, primary and home care services – across metropolitan Melbourne and regional Victoria. They also provide In Home Nursing services for people of all ages. Along with a strong customer focus, Benetas ensures that it’s Anglican heritage and passion for social justice also remains at the forefront of purpose, by contributing a social dividend which sees any profit reinvested into growing and expanding services and initiatives.
Benetas is committed to its reputation as a truly great place to work. It cares about its people’s health and wellbeing and invests significantly in their development.
The organisation takes pride in being a diverse and inclusive employer. It respects and values differences and encourage people of all ages and backgrounds to apply. Benetas is a recognised leader in Gender Equality, having been awarded an Employer of Choice citation for 15 years in a row.
For more information visit: benetas.com.au
To apply – please click on ‘APPLY NOW’ using reference BENgmq0721, addressing your cover letter and resume to Deborah Komesaroff, of Fisher Leadership, or call 1300 347 437 for further information.