Head of Delivery Operations - Fisher Leadership
Fixed Term
Close Date: 24/04/2024
REF: WSVhod0324
Applications for this listing are closed

Head of Delivery Operations

Fixed Term
Close Date: 24/04/2024
REF: WSVhod0324
  • Drive a more contemporary and sustainable scheme
  • Join a newly formed and dynamic executive team with a clear mandate
  • Competitive remuneration on offer


The Position

In March this year, a number of legislative changes came into effect to modernise Victoria’s WorkCover scheme. These changes will deliver a more contemporary and sustainable scheme to make sure it continues to support Victorian workers in the future. The Return to Work Victoria business unit has been established to develop and deliver early intervention and support for workers to return to work. Four new functions have been established bringing together existing Divisions. The new functions are; Delivery Operations, Partners & Providers, Enablement and Performance & Operational Strategy with a staff cohort of around 400 professionals.

The Return to Work Victoria Business Unit Leadership Team will focus on redesigning how people, processes and technology interact to improve the experience and outcomes of injured workers and ultimately a sustainable scheme for the benefit of all Victorians.

Reporting to the Executive Director of the business unit, the Head of Delivery Operations will ensure business activities contribute to the sustainability of the scheme and a high level of client satisfaction.

The role will provide leadership to and hold accountability across Claims and Recovery Support, Claims and the Dispute Management areas and will work to enhance inter-division collaboration to deliver contemporary workplace injury insurance solutions. Focus will be on ensuring all injured workers are supported through best practice claims management processes and procedures that lead to effective and financially viable outcomes.

The Head of Delivery Operations will have a key role in managing stakeholders including Authorised Agents, contract and relationship management of the panel of law firms and other service providers. The role will play a significant role in shaping the strategy that underpins the claims and litigation functions.

The successful candidate will have a background and expertise in insurance (preferably personal injury), regulation, claims, health and customer service. Equipped with advanced relationship and influencing skills, they will have the ability to negotiate and liaise effectively with a range of stakeholders whilst setting departmental direction. You will have a background in steering high performance and be the kind of leader who is self-directed, shows foresight, has strategic capability and drives change initiatives collaboratively.

The Organisation

WorkSafe’s Strategy has our core purpose front of mind – reducing workplace harm and improving outcomes for injured workers. We don’t shy away from the importance of our purpose to the Victorian community, that’s why we have a stated ambition to be world leading.

We want Victoria to be the safest place to work in Australia and one of the safest in the world; and we aspire to be a world leader in return to work after a workplace injury.

WorkSafe are striving to build a diverse workforce that reflects the Victorian community we serve.

For more information on the organisation visit: https://www.worksafe.vic.gov.au/

To apply – please click on ‘APPLY ONLINE’ using reference WSVhod0324, addressing your cover letter and resume to Dani White or David Baber, of Fisher Leadership, or call 1300 347 437 for further information.

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