Independent Director with Commercial Governance experience

• Industry-based customer dispute resolution scheme
• Not for profit company, limited by guarantee
• Seeking commercial finance and risk expertise

The Position

The Telecommunications Industry Ombudsman Limited (TIO) is seeking expressions of interest to appoint an Independent Director with commercial governance experience to commence in February 2025. The Board has overall responsibility for the business affairs, preparing the goals and overall strategy of the organisation, setting annual financial budgets, and approving statutory accounts. The Board is chaired by an Independent Chairperson and contains a relevant mix of industry, consumer, not for profit, commercial and governance experience. Collectively, Directors bring the skills, expertise, and experience to enable the company to understand the needs of consumers, the industry and effective dispute resolution.

This Independent Director position requires contemporary professional experience in finance, risk and governance and relevant qualifications such as CA or CPA with previous board experience. The successful candidate will be appointed as Chair of the Audit, Finance, Risk and Compliance Committee.

The position also requires contribution to strategy and policy development and technology and business transformation know how will be highly regarded.

To be considered for this position, candidates must be independent of Consumer Groups, the telecommunications industry, government and other organisations and bodies likely to cause a substantive conflict of interest.

The successful appointee will bring a reputation for applying the highest standards of ethics and integrity.

The appointment is for three years and offers appropriate remuneration for services provided. Board members are required to attend at least six regular meetings per year. generally three of these meetings are held face-to-face in Melbourne and the remainder are virtual meetings.

The TIO promotes equal opportunity with a commitment to being inclusive and encouraging diversity.

The Organisation

The Telecommunications Industry Ombudsman Limited (TIO), was established in 1993 to provide a free and independent dispute resolution service for small business and residential consumers who have an unresolved complaint about their telephone or internet service in Australia.

The TIO scheme is an industry-based customer dispute resolution scheme that adheres to Federal Government issued Benchmarks and Key Practices for industry-based customer dispute resolution.

The organisation works with individual and small business consumers, scheme members, industry and consumer organisations, regulators, and government.

To view the Board Charter visit: www.tio.com.au/about-us/board

Applications close: 15 September 2024

Expressions of interest – please click on ‘Apply Now’ quoting TIOind0724 code. Please provide a response to the Key Selection Criteria outlined in the Duties Description, with a targeted resume. Enquires can be made to Kate Wheeler of Fisher Leadership on +61 1300 347 437.

Apply now