Ombudsman

• Outstanding dispute resolution leadership role
• Bring exceptional policy leadership and influence
• Lead for fair outcomes in a fast-changing environment

 
The Position
Energy and Water Ombudsman Victoria (EWOV) has an outstanding reputation for quality work, innovation, high professional standards and for establishing a benchmark in the operations of an Ombudsman scheme. Responsible to the Board, the Ombudsman has sole and final authority for complaint handling and is effectively the Chief Executive Officer of the EWOV scheme.
The organisation employs about 60 staff, generates annual funding of $10 million plus and has over 600 industry members; covering a wide range from Victorian water corporations, electricity embedded network operators, to energy distributors and retailers.
The successful candidate will have proven ability in complex dispute resolution and stakeholder engagement, either from government or the commercial sector. Qualities sought include a clear sense of independence and impartiality, outstanding organisational cultural skill set, and a driver for innovative systems and processes.
The Organisation
The Energy and Water Ombudsman (Victoria) (EWOV) is a customer dispute resolution scheme approved by the Essential Services Commission (ESC). It has the power to investigate and resolve disputes between Victorian customers and their electricity and gas companies, and water corporations. Established in 1996, the office is set up as a company limited by guarantee, legally separate from, and operates independently of, electricity, gas and water companies, regulators and government.
For more information on the organisation please visit: Energy and Water Ombudsman (Victoria)
 
Applications close: Sunday, 27 March 2022
To apply – click on ‘APPLY NOW’ and using reference EWOomb0222 addressing your cover letter including three key career achievements and resume to David Baber of Fisher Leadership, or call 1300 347 437 for a confidential discussion.