Senior Advisor, Specialist Support & Engagement
- Join high profile organisation that has the imprimatur to implement sweeping reform.
- Provide person-centred and trauma informed specialist advice and triaging support to staff and managers as part of the Professional Standards and Behaviours Department.
- Contribute to the analysis and delivery of a suite of professional service standards programs and dispute resolution services.
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Ambulance Victoria (AV) is committed to creating a safer, more inclusive and more equal workplace based on recommendations from the Victorian Equal Opportunity and Human Rights Commission. The organisation has accepted the Commission’s recommendation to establish a new organisational response to complaints of unlawful and harmful conduct and accordingly, AV seeks to appoint a highly credible Senior Advisor, Specialist Support and Engagement, a key role within the Professional Standards and Behaviours Department.
The Senior Advisor, Specialist Support and Engagement will provide critical support to Ambulance Victoria, as the interface between the organisation and support services of the Professional Standards and Behaviours Department. Ensuring the safety and welfare of all parties, the Senior Advisor will drive a people centred approach to complaints and assess and triage in a timely manner, determining the appropriate course of action and resolution pathways, including referrals to specialist support. A key function of the role will be to assist persons that engage with the Professional Standards & Behaviours Department to find the most appropriate pathway in the organisation to address their concerns, This may include providing advice and guidance to affected employees and managers regarding complaint
processes, resolution pathways, alternative options or support to raise matters through appropriate avenues. The Senior Advisor will also provide support to managers and senior people partners, coaching and advising on early intervention and resolution strategies, contributing towards a safe workplace.
The successful candidate will have proven experience in the leadership and management of resolution of professional conduct matters within a complex organisation. With sound knowledge and experience in person-centred and restorative workplace practices, the Senior Advisor will also have experience in the coordination, analysis and delivery of programs and dispute resolution services with a lens to continuous improvement. Highly developed communication, negotiation and organisational skills as well as the ability to develop and nurture relationships with internal and external stakeholders, will contribute to success in this role. A post graduate degree or relevant industry certification in combination with industry experience in an Industrial Relations, Human Resources or related discipline will be essential.
Ambulance Victoria’s (AV) workforce of more than 6,000 highly trained paramedics and intensive care paramedics, some 1,500 community first responders and over 500 corporate and specialist support staff are dedicated to providing best care every single day.
With a 138-year history of leveraging leading edge research and innovative, and evidence-based clinical practices, Ambulance Victoria responds to close to a million Triple Zero (000) calls for emergency medical response annually.
AV is a unique working environment, where the actions of each employee and volunteer contribute to the aim of caring for our patients. With the lifesaving work of AV paramedics at the cornerstone of our work, what goes on behind the scenes is just as important to helping us help the community.
At all levels of AV, a diverse and inclusive workforce allows the organisation to deliver Best Care to the Victorian community, and helps create a healthier, more productive workplace for the people within AV.
To apply – please click on ‘APPLY NOW’ and using reference AMBsse0423, address your cover letter and resume to Sandra Kerr or Sally Trathen, of Fisher Leadership, or call 1300 347 437 for further information.Download candidate information