State Manager – Victoria

The Position
The NDIS Commissions State and Territory Manager report to a single executive, the Branch Manager Operations. This Branch is responsible for the efficient and effective delivery of the NDIS Commissions regulatory functions in each jurisdiction that the NDIS Commission operates in.
The Operations Branch oversees and monitors the integration of functions at the jurisdictional level and ensures national consistency across the Commissions work.
Reporting to the Branch Manager Operations, the State Manager will ensure that their State Office is managed efficiently meeting the identified performance expectations of the Commissioner and the Commission.
State Offices will have staff engaged in a number of the following functional activities:

• Complaints;
• Reportable Incidents;
• Compliance;
• Investigations;
• Behaviour Support.

The State Manager will lead a multi-disciplinary team and directly manages complaints, reportable incidents, behaviour support, compliance and investigations functions. The State Manager also provides administrative oversight for on-site operational support to the functions of the State Office.
Specifically, the State Manager will:

• Ensure the efficient and effective administrative and operational performance of their State Office.
• Lead a collaborative, cohesive and integrated multi-disciplinary team so that the experience of participants, providers and other
  stakeholders engaging with the Commission is consistent and seamless.
• Lead local stakeholder engagement and maintain stakeholder relationships for effective operation of the Commission in the state.
• Engage effectively with Commission staff, particularly functional leads and other State/Territory Managers, to achieve effective
  performance of Commission functions at a state.
• Provide briefings and advice to the Registrar, Complaints Commissioner and Senior Practitioner and the Commission’s Executive
  Leadership Team on complex and/or sensitive issues.
• Lead continuous improvement initiatives to facilitate the effective operation of the Commission and the NDIS market for people with disability.
• Implement the Commission’s policy and procedures for risk management, work health and safety, human resources, record keeping, facility management, collection and reporting of data.
• Represent the Commission at internal and external forums, and initiate and maintain positive working relationships with stakeholders.

Our ideal candidate will have a positive contemporary attitude to people with disability. You will have demonstrated experience in a similar role, including:

• Demonstrated knowledge and understanding of the NDIS and the role, responsibilities, functions and powers of the NDIS Quality and Safeguards Commission.
• Strong management experience in applying organisational vision and strategy into operational goals, ensuring the delivery of key
  priorities whilst monitoring workflow and quality and creating a shared sense of purpose amongst staff.
• An ability to work with a high level of autonomy, in accordance with defined legislative parameters, corporate objectives and
  responsibilities, while concurrently resolving complex issues and delivering quality outcomes.
• Demonstrated experience successfully leading a team through periods of change, supporting staff to adapt and implement changes and promoting a continuous improvement culture.
• An ability to lead by example to enable high performing teams utilising coaching, mentoring, training and effective performance
  management.
• Strong stakeholder engagement skills including the ability to initiate develop and manage collaborative relationships with a broad range of internal and external stakeholders.
• Advanced written and verbal communication skills to write briefs, reports and advice and make presentations as required.

Our ideal candidate will also have:

• An understanding of the NDIS Quality and Safeguarding Framework and the NDIS Act.
• Appropriate and relevant tertiary qualifications.
• Lived experience of disability or demonstrated understanding of disability services in a state or territory government context.

The Organisation
The NDIS Quality and Safeguards Commission (the Commission) is an independent Commonwealth agency established on 1 July 2018 to improve the quality and safety of NDIS supports and services. The Commission is the dedicated national regulator of NDIS service providers in Australia and a non-corporate entity under the Public Governance, Performance and Accountability Act 2013.
Keys functions of the Commission include:

• registers and regulates NDIS providers and oversees provider quality
• monitors compliance with the NDIS Practice Standards and NDIS Code of Conduct
• responds to concerns, complaints and reportable incidents
• works with people with disability, NDIS providers and workers to improve their skills and knowledge of quality and safety
• monitors the use of restrictive practices and educates providers and participants about behaviour support strategies
• works with states and territories to design and implement nationally consistent NDIS worker screening
• shares information with other regulatory bodies

The Commission is a disability friendly organisation that offers interesting and challenging roles. People with a disability are encouraged to apply for jobs in the Commission. The Commission commenced operations in New South Wales and South Australia on 1 July 2018 and expanded its operations to other jurisdictions (Tasmania, Queensland, Northern Territory and ACT) on 1 July 2019. It will commence in WA from 1 July 2020.
For more information visit : NDIS Quality and Safeguards Commission
To Apply : please click on ‘Apply now’, quoting reference NDIvsm1119 and including:
1. Complete a statement of claims addressing your suitability for the position, with emphasis on recent work examples and their relevance to the key activities and responsibilities of this position, including how you have led strategy to action in an organisation or team. Your statement of claims should include an example of when you motivated an external stakeholder or stakeholders to collaborate to facilitate the achievement of an objective. This statement should be no more than 1500 words.
2. Attach a current Curriculum Vitae and the contact details for two referees, one of whom should be your current (or most recent) supervisor.
Candidates engaged to the Commission are required to undertake a Police Records Check. If the position involves working with children and/or vulnerable people, the appropriate check for this will be required to be completed.
The successful candidate may also be required to obtain and maintain a security clearance conducted by the Australian Government Security vetting Agency (AGSVA). To be eligible to obtain a security clearance (Baseline, Negative Vet 1or Negative Vet 2) candidates must be an Australian Citizen.
Candidates also must be able to establish their background as checkable to be considered eligible for a security clearance. Any gaps or periods of time spent overseas for 12 or more months (cumulative) that cannot be verified by an Australian referee is deemed uncheckable, rendering the candidate ineligible for a security clearance. Background history must cover 5 / 10 years (Baseline / Negative Vet 1 or Negative Vet 2) of employment, education, residential, criminal history and anything else specified by the AGSVA. The successful candidate must be willing to disclose all relevant and required information to fulfil this process.
As a requirement of the job a Working with Children and Vulnerable people check is also applicable to the state.
We encourage applications from people with disability, LGBTIQA+ people, women and people with diverse linguistic and cultural backgrounds.
We recognise the richness of Aboriginal and Torres Strait Islander cultures and the unique knowledge Aboriginal and Torres Strait Islander employees bring to our workplace, policy development and service delivery. We welcome and encourage applications from Aboriginals and Torres Strait Islander people.
We participate in the Australian Public Service RecruitAbility Scheme to support the employment of people with disability. For more information, visit the Australian Public Service Commission website at http://www.apsc.gov.au/priorities/disability/recruitability .
For further information please call Kate Wheeler or Prue McBeath, on +61 1300 347 437.