Team Leader Service Improvement - Fisher Leadership
Close Date: 11/05/2023
REF: MPStsi0323
Applications for this listing are closed

Team Leader Service Improvement

Close Date: 11/05/2023
REF: MPStsi0323
  • Join the newly established Customer and Transformation Unit
  • Lead the service planning and reporting function
  • Enjoy the lifestyle of Victoria’s Peninsula


The Position

The Team Leader – Service Improvement will be responsible for the development and implementation of a new service management framework and business improvement methodologies to enhance and optimise services.

The position will lead Council’s service planning & reporting function and embed business improvement practices across the entire organisation, ensuring that they are designed and implemented with a customer focus.

The position will lead the team and work closely with the broader Customer & Transformation team, to engage the organisation in the team’s functions and drive the benefits for individual work areas.

The ideal candidate will bring significant knowledge of service planning and business improvement frameworks and methodologies.  A track record in leading strategic and operational programs at an enterprise level, coupled with strong people leadership and project management skills will be key to success.  Strong communication skills and the ability to build effective relationships are essential requirements. The successful candidate will hold or be working towards a relevant tertiary qualification.

Mornington Peninsula Shire offer attractive benefits, including a commitment to professional development and the opportunity for hybrid working. This position is offered on a full-time permanent basis.

The Organisation

Mornington Peninsula Shire is responsible for a broad range of more than 70 services from community services to infrastructure which supports the wellbeing and prosperity of the Mornington Peninsula community. Our vision is to value, protect and improve the unique characteristics and way of life on our Peninsula.

Our community is at the heart of everything we do, and our organisation is committed to the highest standards of performance, behaviour, and service. To guide us in the delivery of exceptional community outcomes, we live our values of Integrity, Courage, Openness, Respect and Excellence.

As an employer, the Shire is committed to providing an environment that is safe and engaging and enables our people to achieve great things. The Shire is committed to child safety and ensuring our workforce is inclusive and reflects the diversity of our community.

For more information visit:

 Applications Close: 11 May 2023 11:59pm

To apply – please go to and click on ‘APPLY ONLINE’ using reference MPStsi0323 addressing your cover letter and resume to Sharyn Gowans or Katie Hooker, of Fisher Leadership, or call 1300 347 437 for further information.

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