Manager Customer & Transformation

• Lead the newly established Customer and Transformation Unit
• Transform customer experience and service delivery
• Enjoy the lifestyle of Victoria’s Peninsula

The Position

Manager Customer & Transformation will be responsible for leading the unit and working collaboratively to ensure that strategic and operational plans and program are developed, reviewed and implemented to drive improved customer experience, corporate performance and service improvement across the whole Shire.

The role will be responsible for the delivery of frontline customer services and the development and implementation of a customer first culture across the organisation. The role will also oversee the development and implementation of a range of coordinated strategies and programs to ensure there is an integrated approach to corporate planning and reporting, supporting the data and insights maturity of the Shire and ensure effective planning of Shire services in alignment with the Council Vision, Council Plan and other key strategies and Council policies.

The ideal candidate will bring extensive management experience with a demonstrated track record in leading change to improve customer experience and service outcomes.  Sound financial skills and proven experience developing and leading high performing teams are key requirements.  Strong communication skills and the ability to contribute as a key member of the leadership team will be important success factors.  A relevant tertiary qualification is required.

Mornington Peninsula Shire offer attractive benefits, including a commitment to professional development and the opportunity for hybrid working. This position is offered on an initial 4-year contract with the potential for renewal.

The Organisation

Mornington Peninsula Shire is responsible for a broad range of more than 70 services from community services to infrastructure which supports the wellbeing and prosperity of the Mornington Peninsula community. Our vision is to value, protect and improve the unique characteristics and way of life on our Peninsula.

Our community is at the heart of everything we do, and our organisation is committed to the highest standards of performance, behaviour, and service. To guide us in the delivery of exceptional community outcomes, we live our values of Integrity, Courage, Openness, Respect and Excellence.

As an employer, the Shire is committed to providing an environment that is safe and engaging and enables our people to achieve great things. The Shire is committed to child safety and ensuring our workforce is inclusive and reflects the diversity of our community.

For more information visit: www.mornpen.vic.gov.au

 Applications Close: 16 April 2023

To apply – please go to fisherleadership.com and click on ‘APPLY ONLINE’ using reference MPSmct0323 addressing your cover letter and resume to Sharyn Gowans or Katie Hooker, of Fisher Leadership, or call 1300 347 437 for further information.